Terms and Conditions jom178 — The Complete Guide for Malaysian Users

01 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and jom178 ("Platform", "us"). These Terms govern your use of the jom178.win website, mobile app, and all services provided by the platform.

By registering an account, accessing the platform, or using any of our services, you agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are advised not to use the jom178 platform.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, which also form part of the overall agreement between you and jom178.

02 Account Eligibility

To use the jom178 platform, you must meet the following eligibility requirements:

• Be at least 18 years of age, or have reached the age of majority under your local laws, whichever is higher.
• Not listed as an individual prohibited from participating in online gambling activities in your jurisdiction.
• Have full legal capacity to enter into a binding agreement.
• Not acting on behalf of another individual or entity when registering or using the platform.
• Not located in a geographic region where access to online gambling services is prohibited under local law.

Jom178 reserves the right to request proof of age at any time. Any account found not meeting this eligibility requirement will be suspended or closed, and the existing balance may be forfeited at the platform's discretion.

03 Account Registration & KYC Verification

Each user is only permitted to hold one (1) active account at jom178. Registering multiple accounts is strictly prohibited and will result in the closure of all associated accounts and freezing of balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, mobile number, and a valid email address. It is your responsibility to keep this information current.

The Know Your Customer (KYC) process is mandatory before your first withdrawal or when certain transaction thresholds are reached. Required documents may include:

• A copy of a valid national identity card (MyKad) or passport.
• Recent proof of address such as a utility bill or bank statement dated within the last 3 months.
• Proof of ownership of the payment method used for the deposit.

Failure to complete the KYC process within the stipulated period may result in a temporary suspension of withdrawal privileges until verification is complete.

04 Deposit Policy

Jom178 accepts deposits via multiple payment methods, including local bank transfers, FPX, Touch 'n Go eWallet, Boost, and other digital wallets listed on the platform. All available payment methods can be viewed on the Deposit page.

• The minimum deposit amount is as stated on the Deposit page and is subject to change depending on the selected payment method.
• All deposits must be made using a payment method registered in the user's own name. Third-party deposits are not accepted.
• Jom178 does not charge any processing fees for deposits; however, payment providers may apply their own charges.
• Deposit funds are typically credited to your account within seconds to 10 minutes, depending on the payment method.
• Jom178 reserves the right to decline deposits suspected of being linked to illegal activity or fraud.

05 Withdrawal Policy

Cash withdrawals from your jom178 account are subject to the following conditions:

• The minimum withdrawal amount is as specified on the platform for each withdrawal method.
• Withdrawals must be made to a bank account or digital wallet registered under the same name as the jom178 account holder.
• Standard withdrawal requests are processed within 30 minutes to 24 hours, depending on the selected method and the user's VIP level.
• VIP members enjoy priority withdrawal processing that is faster than standard accounts.
• Jom178 reserves the right to request additional documents before approving a withdrawal for KYC compliance and anti-money laundering purposes.
• Any bonus that has not met its wagering requirement cannot be withdrawn until that requirement is fully satisfied.

06 Bonus & Promotions

Jom178 offers a variety of bonuses and promotions from time to time. Each offer has specific terms stated on the relevant promotions page. General conditions applicable to all bonuses are:

• Every bonus has a wagering requirement that must be met before a withdrawal is permitted. This requirement is expressed as a multiple of the bonus amount received.
• The welcome bonus may only be claimed once per user, per household, per IP address, and per device.
• Jom178 reserves the right to void bonuses obtained through illegitimate means, abuse, or fraud.
• Bonus expiry periods are stated in each promotion's terms. Expired bonuses will be automatically removed from the account.
• Winnings paid out from bonus funds are subject to the limits stated in the applicable promotion terms.
• Jom178 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

07 Game Rules

All games available at jom178 are operated by licensed third-party software providers. Specific rules for each game can be found within the respective game interface.

• All game outcomes are determined by a Random Number Generator (RNG) that has been independently verified and audited. jom178 has no control over the outcome of any individual game.
• In the event of a technical disruption during an active game, jom178 will refer to server logs to determine a fair outcome.
• In the event of a game error caused by a software bug, jom178 reserves the right to void the affected round and refund the original wager.
• Wagers placed using bonus balances are subject to the maximum bet limit per round as specified in the applicable bonus terms.
• Winnings obtained from games played through unauthorised means or by exploiting the system are void.

08 Prohibitions & Usage Restrictions

Users are strictly prohibited from engaging in the following activities on the jom178 platform:

• Opening more than one account or using another person's account.
• Using automated software, bots, scripts, or any third-party tools to play or interact with the platform.
• Conducting any form of money laundering through deposit and withdrawal activities.
• Abusing the bonus system through techniques such as bonus arbitrage, wagering coverage, or systematic bonus strategies to guarantee profit.
• Sharing login credentials or allowing others to access your account.
• Using a VPN or proxy service to conceal your actual location in order to circumvent geo-restrictions.
• Disrupting the platform's operations or other users' experience through any technical or non-technical means.

Any violation of the above prohibitions will result in immediate action, including account suspension or closure, balance freeze, and reporting to the relevant authorities where necessary.

09 Account Closure & Suspension

Users may close their account at any time by contacting the jom178 customer support team via live chat. Before closure is processed, all eligible real-money balances (excluding bonuses) will be returned via the original payment method.

Jom178 reserves the right to suspend or close a user's account under the following circumstances:

• Evidence or suspicion of fraud or misconduct.
• Failure to complete the KYC verification process within the stipulated period.
• Violation of any provision within these Terms and Conditions.
• At the user's own request as part of a responsible gaming self-exclusion program.
• Account inactive for more than 12 consecutive months with no login activity.

In the event of account closure due to a violation, jom178 reserves the right to hold any existing balance while an investigation is conducted. The final decision regarding that balance will depend on the findings of the investigation.

10 Limitation of Liability

Jom178 provides its gaming platform sincerely and on an "as-is" basis. However, the platform makes no warranties, express or implied, regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.

• Jom178 is not liable for any financial losses incurred by users as a result of gameplay, unless such losses are directly caused by the platform's own negligence.
• The platform is not liable for service disruptions caused by maintenance, technical issues, or circumstances beyond our control.
• Jom178 is not responsible for game outcomes or betting results that do not satisfy users, as all results are random and unpredictable.
• Jom178's maximum liability in any claim shall not exceed the total amount deposited by the user in the 30 days preceding that claim.

11 Privacy & Data Protection

Jom178 takes user privacy seriously. The collection, use, and storage of your personal data is managed in accordance with our Privacy Policy, accessible on the page Privacy Policy.

In summary, your personal data is collected for account management, transaction processing, legal compliance, and service improvement purposes. jom178 uses multi-layered encryption to protect your data from unauthorized access.

• Your data will not be sold to third parties for marketing purposes without your explicit consent.
• Jom178 may share necessary data with regulatory authorities if required by law.
• You have the right to request access to your personal data, request corrections, or request deletion under certain circumstances.

12 Changes to Terms

Jom178 reserves the right to modify, add to, or update any part of these Terms and Conditions at any time. Changes take effect immediately upon being published on the platform, unless otherwise stated.

Users will be notified of significant changes via in-platform notifications or their registered email. Continued use of the platform after such changes are published constitutes acceptance of the updated terms.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable version. The "Updated" date at the top of this page indicates when these terms were last modified.