Data Protection

Privacy Policy jom178 — Our Commitment to Protecting Your Data

Last Updated: 1 January 2026

At jom178, privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains how we manage your personal data from the moment you register through every interaction on the platform.

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Privacy Commitment

Six Ways jom178 Protecting Your Data


Data protection is more than a slogan — these are the concrete steps we take every day.

End-to-End Encryption

All data transmitted between your device and jom178's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered access controls. Only authorised staff may access sensitive data, and every access is logged for audit purposes.

No Data Sales

Jom178 has never and will never sell your personal data to third parties for marketing purposes. Your data belongs to you — we only use it to improve your gaming experience.

User Privacy Controls

You can manage your own privacy settings through the account panel. This includes options to control notifications, communication preferences, and data deletion requests when needed.

Malaysia PDPA Compliance

Jom178 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection, use, and storage processes are designed to meet local compliance requirements set by Malaysian authorities.

Immediate Breach Notification

In the event of any security incident involving your data, jom178 is committed to notifying affected users within the timeframe required by law, along with the steps taken.

Important Note: This Privacy Policy describes jom178's data protection practices and applies to all users of the jom178.win platform and our mobile app. By using this platform, you agree to the policy stated here.

01 Introduction & Scope of This Policy

Jom178 ("we", "Platform") takes the protection of users' personal data very seriously. This Privacy Policy explains the types of data we collect, how it is used, stored and protected, and the rights you hold as a user.

This policy applies to all individuals who register an account, browse jom178.win, use our mobile app, or interact with any of the services we offer. This includes prospective users who are in the process of registering.

Jom178 acts as the data controller for information you provide to us directly. For privacy-related enquiries, you may contact our support team via live chat within the platform.

02 Types of Personal Data We Collect

Depending on how you interact with jom178, we may collect the following categories of data:

Data Categories Example Information Primary Purpose
Identity Data Full name, date of birth, identification card number KYC identity verification
Contact Data Phone number, email address Communication & account verification
Financial Data Bank account number, bank name, transaction history Deposit & withdrawal processing
Technical Data IP address, device type, web browser Security & fraud detection
Usage Data Game history, login times, platform activity Service enhancement

We only collect data that is genuinely necessary for the stated purposes. This data minimisation principle ensures we do not retain information irrelevant to the services you use.

03 How We Collect Data

Your personal data is collected through the following methods:

Information You Provide Directly

  • Account registration form and email or phone number verification.
  • A KYC process that requires identity document uploads.
  • Interactions with the customer support team via live chat.
  • Participation in promotions, contests, or the VIP programme.

Information Collected Automatically

  • Server logs that record IP addresses, access times, and pages visited.
  • Device technical data including operating system and web browser version.
  • Cookies and similar tracking technologies that help us understand usage patterns.
  • General geolocation data for geo-compliance purposes.

Information from Third Parties

  • Payment service providers that process your transactions.
  • Third-party identity verification services used in the KYC process.
  • Anti-fraud agencies to verify the authenticity of transactions.

04 Purpose of Data Use

Jom178 uses collected personal data solely for lawful and stated purposes. We do not use your data for any other purpose without first obtaining your additional consent.

  • Account Management: Creating, verifying, and securely managing your user account.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the platform.
  • Fraud Prevention: Detecting and preventing fraud, money laundering, and platform abuse.
  • Legal Compliance: Meeting reporting and record-keeping requirements set by the relevant authorities.
  • Service Communications: Sending important notifications related to your account, transactions, and security updates.
  • Platform Improvement: Analysing usage patterns to improve the overall user experience.
  • Responsible Gaming: Monitoring playing habits to identify users who may need assistance.
jom178 does not use your data for third-party advertising or sell it to data brokers under any circumstances.

05 Data Sharing & Disclosure

Jom178 values your trust. We do not share your personal data with third parties except in the circumstances clearly stated below:

  • Trusted Service Providers: Technical partners and payment providers who help operate the platform — they are bound by strict confidentiality agreements and may only use your data for the specific permitted purposes.
  • Legal Requirements: When required by Malaysian authorities or a valid court order, we may be obliged to disclose certain information.
  • Rights Protection: In cases of fraud or legal action, we may share relevant data with the parties involved to protect the legitimate interests of all parties.
  • Your Consent: With your explicit consent, we may share data for specific purposes you agreed to during registration or at a later stage.

In all data sharing situations, jom178 ensures that recipients adhere to data protection standards equivalent to the level of protection we provide.

06 Data Security

Jom178 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure.

Technical Security Measures

  • 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
  • Encryption of sensitive data stored in databases using the latest encryption algorithms.
  • Multi-layered firewall and intrusion detection system monitoring traffic 24/7.
  • Two-factor authentication (2FA) is available for all user accounts for stronger login security.

Organisational Security Measures

  • Access to user data is restricted to staff with a legitimate business need only.
  • All staff undergo regular data security training.
  • Internal and external security audits are conducted on a scheduled basis to identify vulnerabilities.
  • A clear incident response procedure to promptly address any data breaches.
While jom178 takes all reasonable precautions, no system on the internet is 100% secure. We encourage you to take your own protective measures, such as using a strong password and not sharing your login credentials.

07 Data Retention Period

Jom178 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, and no longer than that. Retention periods depend on the type of data and applicable legal requirements:

  • Active Account Data: Retained for the duration your account remains active, plus any additional period required by law following account closure.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and financial legal requirements.
  • Security Logs: Retained for 90 days for the purpose of investigating security incidents should they occur.
  • Support Communication Data: Customer support conversation records are retained for 2 years for reference and service improvement.
  • Marketing Data (with consent): Retained until you withdraw your marketing consent.

Once the retention period expires or when the purpose for data collection is no longer relevant, your personal data will be securely deleted or permanently anonymised.

08 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

Right of Access

You may request a copy of the personal data we hold about you at any time.

Right to Rectification

You may ask us to correct inaccurate or outdated data via your account settings or customer support.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data, subject to legal requirements.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service.

Right to Restriction of Processing

You may ask us to restrict the processing of your data in certain situations while a dispute is being resolved.

To exercise any of the above rights, please contact the jom178 customer support team via live chat. We will process your request within the timeframe required by law.

09 Cookies & Tracking Technologies

Jom178 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how users interact with the platform to help us improve the user experience.
  • Functional Cookies: Saving your preferences such as language, display settings, and other options for a more personalised experience.
  • Security Cookies: Helps detect suspicious activity and protects your account from unauthorised access.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of the jom178 platform.

10 Changes to This Privacy Policy

Jom178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. All changes take effect immediately upon being published on the platform.

For significant changes that affect how we use your personal data, we will provide advance notice via your registered email or in-platform notification, giving you sufficient time to review those changes.

The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the jom178 platform after any changes are published constitutes your acceptance of the updated policy.

If you disagree with any changes made, you have the right to close your account and request deletion of the relevant data in accordance with the established procedure.

We encourage you to review this page regularly. If you have any questions about this privacy policy, the jom178 support team is available to assist you via live chat 24/7.
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